Technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services. We at IT Maniacs brings you with industry standard processes, personnel, and global expertise in application/Software maintenance and support, and best practices to enhance the value of your application portfolio. IT Maniacs being a best Software Support and Maintenance Company in Ranchi has a well trained and experienced Technical support persons who can provide advice and assistance with problems.
These processes support a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by a Service Level Agreement (SLA).
Requests Management
Prioritization of Requests
Processing of Requests
Management of Incidents
Work Around
Resolution
Root Cause Analysis
We at IT Maniacs can leverage our support and maintenance to the New and Existing Application/Software and can even render service for the Application migration from your existing service provider to ours.
Telephone Support on Demand : IT Maniacs can provide you the Telephone support for your Software Product Support and maintenance. We aim to provide you with the highest possible level of customer service. When you call us we assign you with an experienced technician who can provide you with an 'end-to-end' resolution to your problem.
On-Site Support: Even you can avail the On-Site support from the IT Maniacs team. You need to proceed with the customer-ID provided by us and we shall be sending the Software expert who will look after your problems and will further proceed with the steps as required.
Email-Support: Drop us the E-Mail when you find a problem in the Application or you think it to be vulnerable. We will guide you through our defined steps with the resolution of the problem.
Remote Desktop Support: To minimize your Software Support and Maintenance cost we are here with our Remote Desktop Assistance through which we can login into your system and check the problems.
